Outage in SalesLoft

Degraded Performance - Conversations with Google Meets

Resolved Minor
December 16, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

Incident Report

Engineering is currently investigating an issue where customers who are using Google Meets with Conversations on Salesloft may see meetings from today at noon ET thru present are showing as 'Incomplete' or 'Processing'. There is an issue with the Google API that we are working with Google to resolve. Once resolved, we expect we will be able to push these meetings through and ensure they are fully processed. Please continue to monitor status.salesloft.com for updates.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/18/2024 01:07PM

Engineering has completed the backfill to push through any recordings that were stuck in processing or marked as incomplete during the Google Meets issue. Thank you for your patience.

MONITORING 10 months ago - at 12/17/2024 12:52PM

Google has resolved the issues where meetings where showing as incomplete in Conversations when using Google Meets. This means that all new meetings as of 12a ET should be processing correctly. Salesloft will be pushing a backfill of any meetings that got stuck processing through this issue. We will update statuspage when this is complete.

IDENTIFIED 10 months ago - at 12/16/2024 09:50PM

Engineering is currently investigating an issue where customers who are using Google Meets with Conversations on Salesloft may see meetings from today at noon ET thru present are showing as 'Incomplete' or 'Processing'. There is an issue with the Google API that we are working with Google to resolve. Once resolved, we expect we will be able to push these meetings through and ensure they are fully processed. Please continue to monitor status.salesloft.com for updates.

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