Outage in SalesLoft
Certain users are unable to access Conversation Intelligence from within Salesloft/Clari
Resolved Major
October 14, 2026 - Started about 8 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A subset of SalesLoft/Clari users were unable to access Conversation Intelligence due to an access-related issue, while the platform remained functional for the majority of users. Engineering teams investigated and deployed a fix within approximately 1.9 hours. The issue was confirmed resolved and monitoring confirmed stability of the fix.
Our engineering team is actively investigating the cause. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 10/14/2026 03:41PM
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
MONITORING
about 6 hours ago - at 10/14/2026 03:28PM
Our engineering teams have resolved the issue and we are monitoring the fix.
INVESTIGATING
about 7 hours ago - at 10/14/2026 02:13PM
Update: The Conversation Intelligence platform is functioning as expected and available to the majority of users. The impact is limited to only certain users who are unable to access Conversation Intelligence from within the Salesloft/Clari platform.
Our investigation has narrowed the cause down to an access-related issue affecting these users. Our engineering team is actively working toward a resolution, and we will share further updates as we learn more.
INVESTIGATING
about 8 hours ago - at 10/14/2026 01:51PM
Our engineering team is actively investigating the cause. We will provide updates as more information becomes available.
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