SalesLoft Outage History

SalesLoft experienced platform unresponsiveness affecting a subset of customers for 49.1 hours, impacting the web application's performance. Engineers deployed a fix that resolved the unresponsiveness issues. Users were advised to refresh their browsers or log out and back in to ensure the fix took effect.

SalesLoft experienced a major outage affecting their email and dialer services within the web application for 7.7 hours. Users reported intermittent issues with these core communication features during the incident. The engineering team identified the root cause and deployed a fix that fully resolved the email and dialer problems.

SalesLoft experienced intermittent issues with their dialer and email services for 2.8 hours, affecting the web application. The team deployed a fix that resolved the issues, requiring users to refresh their browsers to apply the changes.

SalesLoft users experienced permissions errors when attempting to import records through the Chrome extension, preventing normal use of the SalesLoft Connect functionality. The issue persisted for approximately 6 days while the engineering team identified the root cause and developed a fix. The problem was resolved by deploying version V1.7.6 of SalesLoft Connect, requiring users to update the extension and refresh Chrome.

SalesLoft experienced increased latency and performance issues affecting a subset of customers using the web application for 7.1 hours. Engineers deployed a fix that restored performance to normal levels. The incident was fully resolved after monitoring confirmed the fix was effective.

The SalesLoft web application experienced significant slowness for 30 hours due to an internal networking component issue. Engineering resolved the problem by scaling up additional infrastructure and deploying fixes, with users required to log out and back in for changes to take effect. The incident was fully resolved after monitoring confirmed that latency returned to normal levels and performance remained stable.