Direct Upload of Digital Asset files via the Digital Asset page failing with error

Our team has deployed a fix for this issue. Users should be able to upload Digital Assets via the "upload assets" button on the Digital Assets page now. The issue should now be resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our team has deployed a fix for this issue. Users should be able to upload Digital Assets via the “upload assets” button on the Digital Assets page now. We are continuing to monitor this issue to ensure that the errors do not reoccur.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team has identified an issue that is blocking digital asset files being uploaded directly via the Upload assets button on the Digital Assets page. The resulting error is “There was an error uploading your assets. Please try again.”

Our Engineering team is actively working to identify the root cause and find a resolution. We will continue to make updates here as we have more information to share.

Adding Digital Assets via other methods such as Import or direct upload of URL’s are still working as expected. Please find the relevant articles to help with these alternate methods below.
Uploading Digital Assets via URLs: https://help.salsify.com/ProductXM/s/article/dam-uploading-digital-assets-via-urls
Upload Digital Assets via Import: https://help.salsify.com/ProductXM/s/article/the-initial-import-into-salsify

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.