Outage in Samanage
Sentiment analysis not returning results
Resolved Major
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Outage Details
Currently, our sentiment analysis function is not returning any results. This means we will not be able to flag any incidents that contain potential negative sentiment.
The team is aware of the issue and is working towards a resolution. All other functions in the platform continue to operate normally.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 08/16/2024 12:43PM
The Sentiment Analysis engine depends on multiple services. Some of those services became unavailable and had to be rebuilt. We have now rebuilt all service dependencies and the Sentiment Analysis functionality is fully restored.
INVESTIGATING
over 1 year ago - at 05/10/2024 08:08PM
Currently, our sentiment analysis function is not returning any results. This means we will not be able to flag any incidents that contain potential negative sentiment.
The team is aware of the issue and is working towards a resolution. All other functions in the platform continue to operate normally.
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