Outage in Samanage

US Data Center - System Performance Issues

Resolved Minor
October 02, 2025 - Started 10 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of the reports regarding system slowness and performance issues. We are investigating the issue to identify the cause and implement a resolution as quickly as possible.
Components affected
Samanage Application (North America)
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/02/2025 11:24PM

After monitoring the Service Desk application for the past few hours, we can confirm that it has remained stable following the recent fix implementation.

We are now marking this issue as resolved. If you experience any further issues, please don’t hesitate to contact us at technicalsupport@solarwinds.com.

MONITORING 10 days ago - at 10/02/2025 08:45PM

A fix has been implemented. We will continue to monitor the system closely to ensure there is no further impact.

INVESTIGATING 10 days ago - at 10/02/2025 08:15PM

We are aware of the reports regarding system slowness and performance issues. We are investigating the issue to identify the cause and implement a resolution as quickly as possible.

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