Outage in Samanage

US Data Center: Email notifications not being sent out

Resolved Major
August 12, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating a potential widespread issue regarding the Service Desk tool.
Components affected
Samanage Email services
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/12/2024 10:52PM

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.

MONITORING 5 months ago - at 08/12/2024 10:03PM

We've implemented a fix for the issue, and we'll keep monitoring to ensure no further impact is expected.

IDENTIFIED 5 months ago - at 08/12/2024 09:52PM

We have identified the cause of the issue and are actively working on a solution. Thank you for your patience.

INVESTIGATING 5 months ago - at 08/12/2024 09:08PM

We are currently investigating a potential widespread issue regarding the Service Desk tool.

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