Outage in Samanage

Emails missing the service request inputs

Resolved Minor
August 13, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating this issue where the Service Desk emails do not include the service request inputs under the Attributes section of the emails.
Components affected
Samanage Application (North America) Samanage Application (EMEA)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/13/2024 10:04PM

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.

MONITORING 4 months ago - at 08/13/2024 08:08PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 08/13/2024 07:41PM

A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.

IDENTIFIED 4 months ago - at 08/13/2024 07:14PM

We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

INVESTIGATING 4 months ago - at 08/13/2024 04:12PM

We are currently investigating this issue where the Service Desk emails do not include the service request inputs under the Attributes section of the emails.

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