Outage in Samanage

Large API Requests Fail with 500 Error - All Data Centers

Resolved Minor
October 15, 2024 - Started 2 months ago - Lasted about 17 hours
Official incident page

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Outage Details

We are investigating an issue where API requests that take longer then 30 seconds end up with a 500 error. Right now, we are seeing any API request that takes less than 30 seconds succeed with no issues. The main component that is impacted currently is our PowerBI integration. Note that there is no workaround for the PowerBI integration as the team is working on resolving the issue.
Components affected
Samanage API (EMEA) Samanage API
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/16/2024 12:32PM

The team identified and resolved the issue that was causing APIs that took over 30 seconds to request to fail.

If you are using the PowerBI integration, you should be able to rerun your sync and the new data will appear.

If you are continuing to see issues with API timeouts or 500 errors, please open a support ticket at technicalsupport@solarwinds.com.

INVESTIGATING 2 months ago - at 10/15/2024 07:59PM

We are investigating an issue where API requests that take longer then 30 seconds end up with a 500 error. Right now, we are seeing any API request that takes less than 30 seconds succeed with no issues. The main component that is impacted currently is our PowerBI integration.

Note that there is no workaround for the PowerBI integration as the team is working on resolving the issue.

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