Outage in Samanage

US Data Center - Delays in Incident and Comment Creation via Email

Resolved Minor
December 18, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident and comment creation via email.
Components affected
Samanage Email services
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/18/2024 09:40PM

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.

MONITORING 4 months ago - at 12/18/2024 08:43PM

We've implemented a fix for the issue, and we'll keep monitoring to ensure no further impact is expected.

INVESTIGATING 4 months ago - at 12/18/2024 07:54PM

We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident and comment creation via email.

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