Outage in Samanage
Issue with creating Incidents via Email
Resolved Minor
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Outage Details
There is an issue with creating Incidents from emails sent to the system (creating Incidents directly in the system should still work, the problem is specifically with emails).
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/10/2025 09:30PM
This incident has been resolved.
MONITORING
3 months ago - at 02/10/2025 05:27PM
Inbound emails are now processing as expected. We will continue to monitor.
INVESTIGATING
3 months ago - at 02/10/2025 04:04PM
There is an issue with creating Incidents from emails sent to the system (creating Incidents directly in the system should still work, the problem is specifically with emails).
Latest Samanage outages
US Data Center: Service Desk Email Creation Delays - 14 days ago
Latency in the SWSD app - about 2 months ago
Multiple and Duplicate Email Notifications - about 2 months ago
US Data Center: Service Desk Email Notification Delays - about 2 months ago
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