Outage in Samanage

Issue with creating Incidents via Email

Resolved Minor
February 10, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

There is an issue with creating Incidents from emails sent to the system (creating Incidents directly in the system should still work, the problem is specifically with emails).
Components affected
Samanage Application (EMEA) Samanage Application (North America)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/10/2025 09:30PM

This incident has been resolved.

MONITORING 2 months ago - at 02/10/2025 05:27PM

Inbound emails are now processing as expected. We will continue to monitor.

INVESTIGATING 2 months ago - at 02/10/2025 04:04PM

There is an issue with creating Incidents from emails sent to the system (creating Incidents directly in the system should still work, the problem is specifically with emails).

Latest Samanage outages

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Dependent Fields on Change Requests aren't working as expected - 2 months ago

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