Outage in Samanage

US Data Center: Service Desk Email Notification Delays

Resolved Minor
March 17, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing significant delays with the Service Desk notifications. Our team is actively working on a fix to resolve this issue as quickly as possible. Please note that other areas of the application remain functional. If you have any questions or need further assistance, please contact us at technicalsupport@solarwinds.com.
Components affected
Samanage Email services
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/18/2025 12:01AM

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.

MONITORING about 1 month ago - at 03/17/2025 10:20PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 03/17/2025 09:33PM

We have successfully deployed a fix to the production environment. Our team will continue to monitor the application's performance to ensure everything runs smoothly.

IDENTIFIED about 1 month ago - at 03/17/2025 09:02PM

We've identified the cause of the reported issue and are still working on a fix. Thank you for your patience.

INVESTIGATING about 1 month ago - at 03/17/2025 08:07PM

We are currently experiencing significant delays with the Service Desk notifications. Our team is actively working on a fix to resolve this issue as quickly as possible. Please note that other areas of the application remain functional.

If you have any questions or need further assistance, please contact us at technicalsupport@solarwinds.com.

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