Outage in Samanage

US Data Center: Disruption in Service Catalog Workflows Using Process Integrations

Resolved Minor
May 03, 2025 - Started 7 days ago - Lasted 2 days
Official incident page

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Outage Details

We have received reports that process workflows (service catalogs) utilizing process integrations have stopped functioning as expected. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and appreciate your patience. If you have any questions or require assistance, please contact us at technicalsupport@solarwinds.com.
Components affected
Samanage API
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/05/2025 02:36PM

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.

MONITORING 6 days ago - at 05/03/2025 01:51PM

A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.

IDENTIFIED 7 days ago - at 05/03/2025 10:48AM

We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

INVESTIGATING 7 days ago - at 05/03/2025 10:42AM

We have received reports that process workflows (service catalogs) utilizing process integrations have stopped functioning as expected. Our engineering team is actively investigating the issue and working toward a resolution.

We apologize for the inconvenience and appreciate your patience.

If you have any questions or require assistance, please contact us at technicalsupport@solarwinds.com.

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