Outage in SAP Concur

Incident in Imaging on EU2

Resolved Minor
November 21, 2023 - Started almost 2 years ago - Lasted about 2 hours

Incident Report

In the EU2 Data Center, Expense and Invoice submissions through the SAP Concur website and SAP Concur mobile app were intermittently below expected levels. Affected users may have experienced error message "Unexpected System Error. Please try your action one more time. If you encounter the error again, please forward all information, including the events leading to the system error, to your Expense administrator" when attaching, viewing and uploading receipts to Expenses and Invoices. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Components affected
SAP Concur EU2 SAP Concur Imaging

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Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE almost 2 years ago - at 11/21/2023 11:07AM

In the EU2 Data Center, Expense and Invoice submissions through the SAP Concur website and SAP Concur mobile app were intermittently below expected levels. Affected users may have experienced error message "Unexpected System Error. Please try your action one more time. If you encounter the error again, please forward all information, including the events leading to the system error, to your Expense administrator" when attaching, viewing and uploading receipts to Expenses and Invoices.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE almost 2 years ago - at 11/21/2023 10:12AM

In the EU2 Data Center, Expense and Invoice submissions through the SAP Concur website and SAP Concur mobile app are intermittently below expected levels. Affected users may experience error message "Unexpected System Error. Please try your action one more time. If you encounter the error again, please forward all information, including the events leading to the system error, to your Expense administrator" when attaching, viewing and uploading receipts to Expenses and Invoices.
The Incident Response Team (IRT) is currently investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED almost 2 years ago - at 11/21/2023 09:48AM

We are working to determine the user impact and will provide information as it becomes available.

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