Incident in Invoice on US2, EU2, APJ1

In the US2,EU2,APJ1 Data Centers, sending invoices via email to the Invoice Capture service in SAP Concur was below expected level. Affected users may have not received Invoice Capture emails.
The Incident Response Team (IRT) has pinpointed the root cause as a DNS issue. They implemented a configuration change as a temporary workaround, which restored the service for now. However, further investigation into the DNS issue is still in progress.
We will continue monitoring performance for the next 3 hours to verify stability. Once verified as stable the incident will be resolved.

In the US2,EU2,APJ1 Data Centers, sending invoices via email to the Invoice Capture service in SAP Concur is below expected level. Affected users may not receive Invoice Capture emails.
The Incident Response Team (IRT) continues investigation into finding out the root cause.
Our next scheduled update will be in one hour or sooner should a significant change occur.

In the US2,EU2,APJ1 Data Centers, sending invoices via email to the Invoice Capture service in SAP Concur is below expected level. Affected users may not receive Invoice Capture emails.
The Incident Response Team (IRT) is currently investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.