Outage in SAP Concur

Incident in Expense,Travel,Invoice,Request,Imaging,Analysis/Intelligence on EU2

Resolved Minor
June 21, 2024 - Started 8 days ago - Lasted about 2 hours

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Outage Details

In the EU2 Data Center, manual logins using login ID and password, through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced an error after entering their login credentials. Single Sign-On (SSO) logins were not impacted. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Components affected
SAP Concur Request SAP Concur Imaging SAP Concur Travel SAP Concur Expense SAP Concur EU2 SAP Concur Analysis/Intelligence SAP Concur Invoice
Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 8 days ago - at 06/21/2024 11:42AM

In the EU2 Data Center, manual logins using login ID and password, through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced an error after entering their login credentials. Single Sign-On (SSO) logins were not impacted. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE 8 days ago - at 06/21/2024 10:44AM

In the EU2 Data Center, manual logins using login ID and password, through the SAP Concur website and SAP Concur mobile app are unavailable. Affected users may experience an error after entering their login credentials. Single Sign-On (SSO) logins are functioning as normal. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED 8 days ago - at 06/21/2024 10:28AM

We are working to determine the user impact and will provide information as it becomes available.

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