Incident in Expense on Concur Cloud for Public Sector

In the Concur Cloud for Public Sector Data Center (CCPS), creating expense reports through the SAP Concur website was below expected level. Affected users may have experienced an error, "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again" when attempting to create, save, or submit an expense report. Additionally, accessing the Expense tab was intermittent.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

Since the last update, the impact remains unchanged. In the Concur Cloud for Public Sector Data Center (CCPS), creating expense reports through the SAP Concur website is below expected level. Affected users may experience an error, "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again" when attempting to create, save, or submit an expense report. Additionally, accessing the Expense tab is intermittent.
The Incident Response Team (IRT) has engaged additional resources and is working to identify a fix.
Our next scheduled update will be in two hours or sooner should a significant change occur.

Since the last update, the impact remains unchanged. In the Concur Cloud for Public Sector Data Center (CCPS), creating expense reports through the SAP Concur website is below expected level. Affected users may experience an error, "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again" when attempting to create, save, or submit an expense report. Additionally, accessing the Expense tab is intermittent.
The Incident Response Team(IRT) continues to perform tests to identify the root cause and determine the best course of action for resolution.
Our next scheduled update will be in two hours or sooner should a significant change occur.

Since the last update, the impact remains unchanged. In the Concur Cloud for Public Sector Data Center (CCPS), creating expense reports through the SAP Concur website is below expected level. Affected users may experience an error, "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again" when attempting to create, save, or submit an expense report. Additionally, accessing the Expense tab is intermittent.
The Incident Response Team(IRT) along with additional teams, is continuing with testing to identify the root cause and determine the best course of action for resolution.
Our next scheduled update will be in two hours or sooner should a significant change occur.

Since the last update, the impact remains unchanged. In the Concur Cloud for Public Sector Data Center (CCPS), creating expense reports through the SAP Concur website is below expected level. Affected users may experience an error, "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again" when attempting to create, save, or submit an expense report. Additionally, accessing the Expense tab is intermittent.
The Incident Response Team(IRT) is continuing with testing to identify the root cause and determine the best course of action for resolution.
Our next scheduled update will be in one hour or sooner should a significant change occur.

Since the last update, the impact remains unchanged. In the Concur Cloud for Public Sector Data Center (CCPS), creating expense reports through the SAP Concur website is below expected level. Affected users may experience an error, "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again" when attempting to create, save, or submit an expense report. Additionally, accessing the Expense tab is intermittent.

The Incident Response Team is continuing its investigation to identify the root cause and determine the best course of action for resolution.

Our next scheduled update will be in one hour or sooner should a significant change occur.

Since the last update, the impact remains unchanged. In the Concur Cloud for Public Sector Data Center (CCPS), creating expense reports through the SAP Concur website is below expected level. Affected users may experience an error, "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again" when attempting to create, save, or submit an expense report. Additionally, accessing the Expense tab is intermittent.

The Incident Response Team has engaged additional resources to investigate the cause of this incident and identify a fix.

Our next scheduled update will be in one hour or sooner should a significant change occur.

User impact since the last update is unchanged. In the Concur Cloud for Public Sector Data Center (CCPS), creating expense reports through the SAP Concur website is below expected level. Affected users may experience an error, "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again" when attempting to create, save, or submit an expense report. Additionally, accessing the Expense tab is intermittent.

The Incident Response Team (IRT), along with additional teams, is currently conducting a deeper investigation into a potential connection issue.

Our next scheduled update will be in one hour or sooner should a significant change occur.

User impact since the last update is unchanged. In the Concur Cloud for Public Sector Data Center (CCPS), creating expense reports through the SAP Concur website is below expected level. Affected users may experience an error, "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again" when attempting to create, save, or submit an expense report. Additionally, accessing the Expense tab is intermittent.

The Incident Response Team (IRT) has engaged additional teams to further investigation.

Our next scheduled update will be in one hour or sooner should a significant change occur.

In the Concur Cloud for Public Sector Data Center (CCPS), creating expense reports through the SAP Concur website is below expected level. Affected users may experience an error, "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again" when attempting to create, save, or submit an expense report. Additionally, accessing the Expense tab is intermittent.

The Incident Response Team is currently investigating.

Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.