Outage in SAP Concur

Incident in Japan - Japan Public Transportation (JPT) on US2

Resolved Minor
December 02, 2024 - Started 3 months ago - Lasted about 1 hour

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Outage Details

In the US2 Data Center, creating JPT Route Search entries through the SAP Concur website and SAP Concur mobile app was unavailable. Users may have received an error “An error occurred . Please try again or contact administrator.” when attempting to create a JPT route search entry. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 3 months ago - at 12/02/2024 03:04AM

In the US2 Data Center, creating JPT Route Search entries through the SAP Concur website and SAP Concur mobile app was unavailable.
Users may have received an error “An error occurred . Please try again or contact administrator.” when attempting to create a JPT route search entry.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability.
Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE 3 months ago - at 12/02/2024 02:17AM

In the US2 Data Center, creating JPT Route Search entries through the SAP Concur website and SAP Concur mobile app is unavailable.
Users may get an error “An error occurred . Please try again or contact administrator.” when attempting to create a JPT route search entry.
The Incident Response Team (IRT) is currently investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED 3 months ago - at 12/02/2024 01:52AM

We are working to determine the user impact and will provide information as it becomes available.

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