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Outage in SAP Concur

Incident in Request on US2

Resolved Minor
October 01, 2025 - Started 7 months ago - Lasted about 2 hours

Incident Report

In the US2 Data Center, completing Concur Requests through the SAP Concur website and SAP Concur mobile app was below expected level. Affected users may have experienced an error: “Sorry, but something went wrong" when attempting to create Concur Request, while other customers might have experienced latency mainly when they attempted to cancel request. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Components affected
SAP Concur US2 SAP Concur Request
Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 7 months ago - at 10/01/2025 11:22AM

In the US2 Data Center, completing Concur Requests through the SAP Concur website and SAP Concur mobile app was below expected level. Affected users may have experienced an error: “Sorry, but something went wrong" when attempting to create Concur Request, while other customers might have experienced latency mainly when they attempted to cancel request.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE 7 months ago - at 10/01/2025 10:27AM

In the US2 Data Center, completing Concur Request through the SAP Concur website and SAP Concur mobile app is below expected level. Affected users may experience an error: “Sorry, but something went wrong" when attempting to create Concur Request, while other customers might experience latency mainly when they attempt to cancel request.
The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED 7 months ago - at 10/01/2025 09:44AM

We are working to determine the user impact and will provide information as it becomes available.

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