Outage in SAP Concur
Incident in Analysis/Intelligence on EU2
Resolved Minor
April 16, 2025 - Started about 1 month ago
- Lasted 24 minutes
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Outage Details
In the EU2 Data Center, access to the Analysis/Intelligence service through the SAP Concur website was unavailable for 25% of customers. Affected users may have encountered an error: "502 Bad Gateway" error when attempting to access Analysis/Intelligence after clicking the Reporting tab. No workaround was identified. To check if your company was affected by this incident, please log onto the Personalized Concur Open website.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE
about 1 month ago - at 04/16/2025 03:33PM
In the EU2 Data Center, access to the Analysis/Intelligence service through the SAP Concur website was unavailable for 25% of customers. Affected users may have encountered an error: "502 Bad Gateway" error when attempting to access Analysis/Intelligence after clicking the Reporting tab. No workaround was identified. To check if your company was affected by this incident, please log onto the Personalized Concur Open website.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
ISSUE STATUS UPDATE
about 1 month ago - at 04/16/2025 03:25PM
In the EU2 Data Center, access to the Analysis/Intelligence service through the SAP Concur website is unavailable for 25% of customers. Affected users may encounter an error: "502 Bad Gateway" error when attempting to access Analysis/Intelligence after clicking the Reporting tab. No workaround has been identified.
The Incident Response Team is currently investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.
ISSUE IDENTIFIED
about 1 month ago - at 04/16/2025 03:20PM
We are working to determine the user impact and will provide information as it becomes available.
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