Outage in Sardine AI

Degradation on customer intelligence search and page information

Resolved Minor
June 10, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Sardine AI Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 06/10/2025 06:32PM

This is now fixed, all functionalities are back.

We'll share a postmortem here as soon as we have it.

INVESTIGATING 2 days ago - at 06/10/2025 01:37PM

- The search bar that allowed searching certain attributes (like email, sessionKey and others) has been disabled momentarily.

- Certain attributes are not working on the filter option

- Certain columns are not available

Team is working on solving this today

INVESTIGATING 2 days ago - at 06/10/2025 01:31PM

We are currently investigating this issue.

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