Outage in Sardine AI

Degradation on customer intelligence search and page information

Resolved Minor
June 10, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Sardine AI Dashboard

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/10/2025 06:32PM

This is now fixed, all functionalities are back.

We'll share a postmortem here as soon as we have it.

INVESTIGATING 4 months ago - at 06/10/2025 01:37PM

- The search bar that allowed searching certain attributes (like email, sessionKey and others) has been disabled momentarily.

- Certain attributes are not working on the filter option

- Certain columns are not available

Team is working on solving this today

INVESTIGATING 4 months ago - at 06/10/2025 01:31PM

We are currently investigating this issue.

Latest Sardine AI outages

Issue in loading certain features like Backtesting and embedded charts in the Dashboard - 25 days ago
Sandbox rules issue in displaying in Customer checkpoint - about 1 month ago
Intermittent 503 errors due to API instability - about 1 month ago
Customer Intelligence search degradation - 3 months ago
Risk evaluations might be coming up as Very High risk with blocklisted items when this is not actually true - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook