Outage in Sardine AI
Persistent Tags can't be created in Production US
Resolved MinorIncident Report
Summary AI Generated
Sardine AI experienced an issue where Persistent Tags (customer tags) could not be created in the Production US environment, despite API requests appearing to process successfully. The incident affected the Customer APIs component for 3.3 hours starting March 11, 2026 at 20:20 UTC. The team identified the root cause and resolved the issue by March 12, 2026 at 01:14 UTC.
Starting Mar 11, 2026 — 20:20:27.906 (UTC) we are facing an issue that doesn't allow the creation of Persistent Tags.
Requests will go through fine but tags won't be created.
Team identified root cause already and it's working on solving it.
Persistent tags are also known as customer tags:
https://docs.sardine.ai/guides/integration/developerresources/tags#using-customer-tags-in-the-dashboard
This ONLY affects Production US, no other environment.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/12/2026 01:14AM
This incident has been resolved.
IDENTIFIED
2 days ago - at 03/11/2026 10:01PM
Starting Mar 11, 2026 — 20:20:27.906 (UTC) we are facing an issue that doesn't allow the creation of Persistent Tags.
Requests will go through fine but tags won't be created.
Team identified root cause already and it's working on solving it.
Persistent tags are also known as customer tags:
https://docs.sardine.ai/guides/integration/developerresources/tags#using-customer-tags-in-the-dashboard
This ONLY affects Production US, no other environment.
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