Outage in Sardine AI
Elevated API latency
Resolved MajorIncident Report
Summary AI Generated
Sardine AI experienced elevated API latency affecting their Customer APIs for 32 minutes. The team quickly identified the issue and implemented a fix, then monitored the results to ensure resolution. The incident was classified as major and has been resolved.
Team is already working on mitigation and resolution
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
5 days ago - at 03/04/2026 10:15PM
The issue has been identified and a fix is being implemented.
MONITORING
5 days ago - at 03/04/2026 10:15PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 03/04/2026 10:09PM
Team is already working on mitigation and resolution
Latest Sardine AI outages
Issue with displaying some sessions on the Dashboard - 8 days ago
AI agents latency expected due to provider issue - 19 days ago
Issues when displaying sessions in Dashboard - 19 days ago
Dashboard transaction processing delays - about 1 month ago
Increased latency from Sanctions/PEP/Adverse Media provider - about 1 month ago
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