Sync performance has improved, and most partners are now seeing successful completions. We are continuing to work with the ConnectWise team to optimize performance further. If you’re still experiencing sync issues, our support team is available and ready to assist.
A fix has been implemented to mitigate rate limiting causing failures, and we are monitoring the results.
Approximately 25% of partners are experiencing degraded performance with the new CW RMM API. This is attributed to new rate limits, resulting in slowed syncs and connection timeouts. We are actively working internally and liaising with the ConnectWise team to resolve this issue.
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