Outage in ScalePad
Lifecycle Manager: ConnectWise RMM sync issues for some partners
Resolved MinorIncident Report
Approximately 25% of partners are experiencing degraded performance with the new CW RMM API. This is attributed to new rate limits, resulting in slowed syncs and connection timeouts. We are actively working internally and liaising with the ConnectWise team to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/16/2025 07:35PM
Sync performance has improved, and most partners are now seeing successful completions. We are continuing to work with the ConnectWise team to optimize performance further. If you’re still experiencing sync issues, our support team is available and ready to assist.
MONITORING
10 months ago - at 06/10/2025 05:24PM
A fix has been implemented to mitigate rate limiting causing failures, and we are monitoring the results.
IDENTIFIED
10 months ago - at 05/30/2025 08:07PM
Approximately 25% of partners are experiencing degraded performance with the new CW RMM API. This is attributed to new rate limits, resulting in slowed syncs and connection timeouts. We are actively working internally and liaising with the ConnectWise team to resolve this issue.
Latest ScalePad outages
Backup Radar - EU Region: Intermittent Performance Delays - about 1 month ago
Backup Radar - EU Region: Degraded Performance - about 1 month ago
Backup Radar: Backup Plans - Daily Activity not registering backup results (EU Region) - 2 months ago
Acronis API Integration Degradation - 2 months ago
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