Outage in Scalepoint

Vipre reports: Issues sending SecureMail messages

Resolved Major
May 29, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Our external email providers is experiencing issues, resulting in emails not being send to costumers. Vipre reports: We have become alerted to an issue with sending SecureMail messages. We are currently investigating this issue immediately as a full priority.
Components affected
Scalepoint All (Entire system affected) Scalepoint All (Entire system affected) Scalepoint All (Entire system affected)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/29/2024 04:52PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/29/2024 01:49PM

Vipre reports: We have identified the cause of the issue for SecureMail delivery. A solution has been applied and delayed emails are now delivering.
We continue monitoring while SecureMail queues continue to clear and full service is restored.

INVESTIGATING over 1 year ago - at 05/29/2024 01:43PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 05/29/2024 12:52PM

Our external email providers is experiencing issues, resulting in emails not being send to costumers.

Vipre reports: We have become alerted to an issue with sending SecureMail messages. We are currently investigating this issue immediately as a full priority.

Latest Scalepoint outages

Disruption of service - Shop - 14 days ago
Disruption of service - HUB Health - 16 days ago
Disruption of service - HUB Health - 20 days ago
Disruption of service - CORE & HUB - 20 days ago
Degraded performance - CORE & HUB - 29 days ago

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