Outage in Scalepoint
Degraded performance - CORE & HUB
Resolved MinorIncident Report
Some of our users are experiencing degraded performance working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint Work Management Scalepoint Automation Engine Scalepoint All (Entire system affected) Scalepoint CPR integration (ECO add-on) Scalepoint Communication Scalepoint EDI Subrogation (ECO add-on) Scalepoint File & Log ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/16/2025 08:31AM
This incident has been resolved.
MONITORING
7 months ago - at 09/16/2025 06:36AM
A fix has been implemented and we are monitoring the situationen.
IDENTIFIED
7 months ago - at 09/16/2025 06:31AM
Issue is identified and we are working on implementing a fix.
INVESTIGATING
7 months ago - at 09/16/2025 06:23AM
We are continuing to investigate this issue.
INVESTIGATING
7 months ago - at 09/16/2025 06:20AM
Some of our users are experiencing degraded performance working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 12 hours ago
Disruption of service - Repair & Valuation - 4 days ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
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