Outage in Scalepoint

Degraded performance - CORE & HUB

Resolved Minor
September 16, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some of our users are experiencing degraded performance working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint Work Management Scalepoint Automation Engine Scalepoint All (Entire system affected) Scalepoint CPR integration (ECO add-on) Scalepoint Communication Scalepoint EDI Subrogation (ECO add-on) Scalepoint File & Log Management

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/16/2025 08:31AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/16/2025 06:36AM

A fix has been implemented and we are monitoring the situationen.

IDENTIFIED about 2 months ago - at 09/16/2025 06:31AM

Issue is identified and we are working on implementing a fix.

INVESTIGATING about 2 months ago - at 09/16/2025 06:23AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/16/2025 06:20AM

Some of our users are experiencing degraded performance working in CORE & HUB system.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Latest Scalepoint outages

Disruption of service - CORE & HUB - 17 days ago
Disruption of service - Shop - 17 days ago
Disruption of service - Shop - about 1 month ago
Disruption of service - HUB Health - about 1 month ago
Disruption of service - HUB Health - about 2 months ago

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