Outage in Scalepoint
Disruption of service - Settlement Tool
Resolved MajorIncident Report
Summary AI Generated
Scalepoint's Settlement Tool experienced a major disruption that prevented claims handlers from completing their work, affecting the entire system for 9.9 hours. The issue was investigated with high priority, a fix was implemented and monitored, and the incident was fully resolved.
Some of our claimshandlers are unable to complete work in Settlement Tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 04/24/2026 06:13PM
The incident has been resolved.
MONITORING
22 days ago - at 04/24/2026 08:30AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
22 days ago - at 04/24/2026 08:20AM
Some of our claimshandlers are unable to complete work in Settlement Tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service (ClaimShop) - 3 days ago
Disruption of service - ClaimsCORE & ClaimShop - 23 days ago
Disruption of service - Repair & Valuation - 26 days ago
Some users are experiencing delays with emails from Scalepoint systems - about 1 month ago
Degraded performance - Settlement Tool (ClaimShop) - about 2 months ago
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