Outage in Scalepoint
Disruption of service (ClaimShop)
Resolved Major
July 27, 2026 - Started 13 days ago
- Lasted 7 days
Incident Report
Summary AI Generated
Scalepoint's ClaimShop experienced a major service disruption lasting approximately 7 days, affecting both the Settlement and Shop functions. Claim handlers and users were unable to complete work or access their settlements during this period. The incident was resolved on July 27, 2026, following the publication of a fix.
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
INVESTIGATING
13 days ago - at 07/27/2026 06:59AM
Fix has been published.
Incident resolved.
IDENTIFIED
13 days ago - at 07/27/2026 06:55AM
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop.
Some claim handlers and users are unable to complete work and gain access to their settlement.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
INVESTIGATING
13 days ago - at 07/27/2026 06:01AM
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
ClaimsCORE & HUB Sandbox unavailable - 6 days ago
No events received since this morning at 09:06 - about 1 month ago
Issue affecting service partner claim access - HUB Property - about 1 month ago
Disruption of service - Settlement Tool - about 2 months ago
Disruption of service - CORE & HUB - 2 months ago
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