Outage in Scalepoint
Degraded performance on ClaimShop
Resolved Minor
August 19, 2026 - Started 12 days ago
- Lasted 19 minutes
Incident Report
Summary AI Generated
**Scalepoint – ClaimShop Degraded Performance** On August 19, 2026, some users experienced degraded performance in ClaimShop Settlement and the Shop. The incident lasted approximately 19 minutes, after which a fix was implemented and monitored for stability.
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
MONITORING
12 days ago - at 08/19/2026 07:19AM
A fix has been implemented and we are monitoring results.
INVESTIGATING
12 days ago - at 08/19/2026 07:09AM
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Scalepoint ID unavailable - 4 days ago
ClaimsCORE & HUB Sandbox unavailable - 28 days ago
Disruption of service (ClaimShop) - about 1 month ago
No events received since this morning at 09:06 - about 2 months ago
Issue affecting service partner claim access - HUB Property - 2 months ago
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