Outage in Scalepoint
Disruption of service
Resolved Minor
September 28, 2026 - Started 8 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Scalepoint experienced a service disruption lasting approximately 2 hours, affecting users across its systems. A fix was implemented, restoring most services to normal operation, with a remaining issue in the product Catalogue still being resolved. The incident was treated as high priority throughout.
Some of our users are experiencing issues working in Scalepoint systems.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 09/28/2026 11:51AM
An issue with the product Catalogue has been identified and is currently being fixed. Otherwise all systems are back at their regular operation. We will update when final issues are resolved.
MONITORING
8 days ago - at 09/28/2026 10:49AM
A fix has been implemented and we are monitoring situation.
INVESTIGATING
8 days ago - at 09/28/2026 10:44AM
Some of our users are experiencing issues working in Scalepoint systems.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Limited access to Jira Service Portal - 8 days ago
Disruption of service - ClaimsCORE & HUB - 9 days ago
Disruption of service - ClaimsCORE & HUB - 11 days ago
Disruption to ClaimShop Catalogue - 27 days ago
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