Limited access to Jira Service Portal

We are currently having an issue with our Jira environment that affects access to issues and requests managed there. Our IT Operations team has found the cause and is working with our provider to fix it. Your Scalepoint products and services are not affected. They are running normally. The issue affects only Jira. While we work on this, you can still reach us through your usual support channels, such as email or phone. We'll handle your requests as normal and add them to Jira once it's back. We'll post an update here as soon as we have one. We're sorry for any inconvenience and thank you for your patience.