Outage in Scalepoint
Disruption of service - ClaimsCORE & HUB
Resolved Minor
September 28, 2026 - Started 9 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Some users experienced disruptions working in Scalepoint's ClaimsCORE and HUB systems for approximately 1.5 hours. The issue was identified and a fix was implemented within roughly 30 minutes of initial detection. The incident was resolved and monitored following the applied fix.
Some of our users are experiencing issues working in ClaimsCORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 09/28/2026 06:52AM
A fix has been put in place and we are monitoring results.
IDENTIFIED
9 days ago - at 09/28/2026 06:27AM
Issue has been identified and we are working to resolve it.
INVESTIGATING
9 days ago - at 09/28/2026 06:20AM
Some of our users are experiencing issues working in ClaimsCORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
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