Outage in Scalepoint
Disruption of sandbox environement for ClaimsCORE & HUB
Resolved Minor
September 28, 2026 - Started 9 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Scalepoint's sandbox environments for ClaimsCORE and HUB experienced a disruption lasting approximately 46 minutes, preventing some users from working within these environments. A fix was identified and implemented, with performance potentially remaining degraded for some users during the monitoring phase. The incident was classified as minor and resolved within the same timeframe.
Some of our users are experiencing issues working in Sandbox environments for ClaimsCORE & HUB service.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 09/28/2026 09:20AM
Fix has been implemented. Performance may still be degraded for some users. We are monitoring results and working to resolve any errors.
IDENTIFIED
9 days ago - at 09/28/2026 09:17AM
A fix is being implemented.
INVESTIGATING
9 days ago - at 09/28/2026 08:40AM
Some of our users are experiencing issues working in Sandbox environments for ClaimsCORE & HUB service.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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