Outage in Scalepoint
Disruption to ClaimShop Catalogue
Resolved Minor
September 09, 2026 - Started 7 days ago
- Lasted 43 minutes
Incident Report
Summary AI Generated
For 43 minutes, some claim handlers were unable to load the ClaimShop Catalogue within Scalepoint's Settlement tool. The root cause was identified and a fix was implemented, with the team monitoring results to confirm resolution.
Some claim handlers and users are unable to load Catalogue in Settlement tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 09/09/2026 10:35AM
A fix has been implemented. We are monitoring the results.
IDENTIFIED
7 days ago - at 09/09/2026 10:01AM
We have identified the cause and a working towards a solution.
INVESTIGATING
7 days ago - at 09/09/2026 09:59AM
Some claim handlers and users are unable to load Catalogue in Settlement tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Scalepoint ID unavailable - 20 days ago
Degraded performance on ClaimShop - 28 days ago
ClaimsCORE & HUB Sandbox unavailable - about 1 month ago
Disruption of service (ClaimShop) - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
