Outage in Scalepoint
Disruption of service - ClaimsCORE & HUB
Resolved Minor
September 26, 2026 - Started 11 days ago
- Lasted 35 minutes
Incident Report
Summary AI Generated
Scalepoint's ClaimsCORE and HUB systems experienced a service disruption lasting approximately 35 minutes, during which some users were unable to work normally in the platforms. A fix was introduced around 14 minutes into the incident, followed by a monitoring period to address residual degraded performance. The incident was classified as minor and resolved within the same timeframe.
Some of our users are experiencing issues working in ClaimsCORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 09/26/2026 06:28AM
Some users may still be experiencing degraded performance. We are working to resolve remaining issues and monitoring the effects.
MONITORING
11 days ago - at 09/26/2026 06:14AM
Fix is introduced and we are monitoring the situation.
INVESTIGATING
11 days ago - at 09/26/2026 06:04AM
Some of our users are experiencing issues working in ClaimsCORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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