Outage in Scalepoint
No events received since this morning at 09:06
Resolved Major
July 07, 2026 - Started 11 days ago
- Lasted 15 minutes
Incident Report
Summary AI Generated
**Incident Summary** Scalepoint's ClaimShop Settlement module experienced a disruption where some customers stopped receiving claim events starting at 09:06. The issue lasted approximately 15 minutes before a fix was implemented. The team is monitoring to confirm full resolution.
We're investigating an issue affecting the ClaimShop Settlement module. Some customers are not receiving claim events since 09:06. Our team is actively investigating and will post an update as soon as we know more.
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 07/07/2026 11:04AM
A fix has been implemented. We are monitoring the results.
INVESTIGATING
11 days ago - at 07/07/2026 10:59AM
We're investigating an issue affecting the ClaimShop Settlement module. Some customers are not receiving claim events since 09:06. Our team is actively investigating and will post an update as soon as we know more.
Latest Scalepoint outages
Disruption of service - Settlement Tool - about 1 month ago
Disruption of service - CORE & HUB - about 2 months ago
Disruption of service - ClaimShop - about 2 months ago
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