Outage in Scalepoint
Scalepoint ID unavailable
Resolved Major
August 27, 2026 - Started 4 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Scalepoint ID became unavailable for approximately 2.2 hours, returning 404 errors and causing partial outages across multiple systems. A fix was implemented and the underlying issue was resolved, though ClaimShop claimants continued to experience disruption during the recovery phase. Users were advised to hard refresh or clear their browser cache to fully restore access.
WE have identified an issue where Scalepoint ID is not available. Users get a '404 not found'
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 08/27/2026 12:32PM
We're seeing recovery across most systems. ClaimShop claimants remain affected, and we're continuing to work on this. Next update to follow.
MONITORING
4 days ago - at 08/27/2026 12:05PM
Many users still experience issues with various system. We are monitoring situationen and working to resolve any issues that may arise.
MONITORING
4 days ago - at 08/27/2026 11:48AM
We've resolved the underlying issue. Please refresh your browser (or perform a hard refresh/clear cache) to ensure you're on the latest version. We'll continue monitoring and post another update shortly.
MONITORING
4 days ago - at 08/27/2026 11:41AM
We are still experiences issues with access to Scalepoint ID. We are working to resolve it as quickly as possible.
MONITORING
4 days ago - at 08/27/2026 11:28AM
We have implemented a fix and are monitoring the results closely. Please note it may take a little time for the fix to take full effect for all users.
IDENTIFIED
4 days ago - at 08/27/2026 11:26AM
The issue has been identified and our team is actively working on a fix.
INVESTIGATING
4 days ago - at 08/27/2026 11:17AM
Issue is starting to affect main systems, so many users will experience partial outages.
INVESTIGATING
4 days ago - at 08/27/2026 11:07AM
WE have identified an issue where Scalepoint ID is not available. Users get a '404 not found'
Latest Scalepoint outages
Degraded performance on ClaimShop - 12 days ago
ClaimsCORE & HUB Sandbox unavailable - 28 days ago
Disruption of service (ClaimShop) - about 1 month ago
No events received since this morning at 09:06 - about 2 months ago
Issue affecting service partner claim access - HUB Property - 2 months ago
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