Outage in Scalepoint
Issue affecting service partner claim access - HUB Property
Resolved MinorIncident Report
Summary AI Generated
External service partners in Scalepoint's HUB Property were unable to access claims when first granted access, affecting the File & Log Management component for approximately 75 hours. The root cause was identified, and a fix was developed and deployed on June 29, 2026. The incident was fully resolved later that day, restoring claim access for all external service partners.
We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim.
We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.
Components affected
Scalepoint File & Log ManagementTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 06/29/2026 12:52PM
This incident has been resolved.
MONITORING
19 days ago - at 06/29/2026 09:12AM
A fix has been implemented and we are monitoring results. All external service partners should be able to access claims once again.
IDENTIFIED
19 days ago - at 06/29/2026 07:24AM
Work is still ongoing. Some external service partners may still experience issues with access to claims.
IDENTIFIED
22 days ago - at 06/26/2026 12:59PM
We have identified the cause of the issue affecting service partner access to claims in HUB Property. A fix is being worked on now, and we will provide a further update once it has been deployed or we have more information
INVESTIGATING
22 days ago - at 06/26/2026 09:35AM
We are aware of an issue affecting some external service partners in HUB Property. It primarily impacts external service partner accounts when they are first granted access to a claim.
We are investigating with the highest priority and will provide an update as soon as we have more information or the issue is resolved.
Latest Scalepoint outages
No events received since this morning at 09:06 - 11 days ago
Disruption of service - Settlement Tool - about 1 month ago
Disruption of service - CORE & HUB - about 2 months ago
Disruption of service - ClaimShop - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
