Outage in Scalepoint
Disruption of service - Settlement Tool
Resolved MajorIncident Report
Summary AI Generated
Scalepoint's Settlement Tool experienced a major disruption that prevented claims handlers from completing their work, affecting the entire system. The issue was investigated with high priority, a fix was implemented and monitored, and the incident was fully resolved after 1.8 hours.
Some of our claimshandlers are unable to complete work in Settlement Tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/12/2026 01:13PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/12/2026 11:40AM
A fix has been implemented, we are monitoring results.
INVESTIGATING
about 1 month ago - at 06/12/2026 11:29AM
Some of our claimshandlers are unable to complete work in Settlement Tool.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
No events received since this morning at 09:06 - 11 days ago
Disruption of service - CORE & HUB - about 2 months ago
Disruption of service - ClaimShop - about 2 months ago
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