Outage in Scalepoint
Some of our users are experiencing disrutions with the Message-tab in ClaimsCORE & HUB.
Resolved MinorIncident Report
Summary AI Generated
Scalepoint users experienced issues with missing or non-updating messages in the Messages tab within ClaimsCORE & HUB for certain claims. The communication functionality was affected, preventing users from seeing complete message histories on some claims. The incident was resolved after 2.7 hours, with users able to use message filtering as a temporary workaround during the outage.
Some customers may experience missing or non-updating messages in the Messages tab on certain claims.
The issue is being investigated with the highest priority. We will provide further updates as soon as more information is available or the issue has been resolved.
As a workaround, users can limit the displayed messages using the filter located at the top of the Messages tab, next to the search function.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/21/2026 09:29AM
This incident has been resolved.
IDENTIFIED
8 days ago - at 05/21/2026 07:40AM
We’ve identified the cause and are working on deploying a fix as soon as possible.
IDENTIFIED
8 days ago - at 05/21/2026 06:49AM
Some customers may experience missing or non-updating messages in the Messages tab on certain claims.
The issue is being investigated with the highest priority. We will provide further updates as soon as more information is available or the issue has been resolved.
As a workaround, users can limit the displayed messages using the filter located at the top of the Messages tab, next to the search function.
Latest Scalepoint outages
Disruption of service - ClaimShop - 7 days ago
Disruption of service (ClaimShop) - 16 days ago
Disruption of service - Settlement Tool - about 1 month ago
Disruption of service - ClaimsCORE & ClaimShop - about 1 month ago
Disruption of service - Repair & Valuation - about 1 month ago
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