Outage in Scalepoint
Disruption of service (ClaimShop)
Resolved MajorIncident Report
Summary AI Generated
Scalepoint's ClaimShop service experienced a major disruption where users were unable to access the Sandbox environment. The incident affected the Sandbox component and lasted 27 minutes before being resolved. The issue was investigated with highest priority and successfully restored.
Some of our users are currently experiencing issues in access to Sandbox environment for ClaimShop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint SandboxTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/13/2026 07:24AM
This incident has been resolved.
INVESTIGATING
3 days ago - at 05/13/2026 07:00AM
Some of our users are currently experiencing issues in access to Sandbox environment for ClaimShop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - Settlement Tool - 22 days ago
Disruption of service - ClaimsCORE & ClaimShop - 23 days ago
Disruption of service - Repair & Valuation - 26 days ago
Some users are experiencing delays with emails from Scalepoint systems - about 1 month ago
Degraded performance - Settlement Tool (ClaimShop) - about 2 months ago
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