Outage in Scalepoint
Disruption of service - ClaimShop
Resolved MajorIncident Report
Summary AI Generated
Scalepoint's ClaimShop service experienced a major disruption affecting ClaimShop Settlement and the Shop functionality, with the entire system impacted. Users were unable to access these core services during the incident. The issue was identified, fixed, and fully resolved after 2 hours of downtime.
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint All (Entire system affected)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/22/2026 09:07AM
This incident has been resolved.
IDENTIFIED
7 days ago - at 05/22/2026 08:51AM
The issue has been identified and a fix is being implemented.
MONITORING
7 days ago - at 05/22/2026 07:29AM
A fix has been introduced and we are monitoring the situation.
INVESTIGATING
7 days ago - at 05/22/2026 07:11AM
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Some of our users are experiencing disrutions with the Message-tab in ClaimsCORE & HUB. - 8 days ago
Disruption of service (ClaimShop) - 16 days ago
Disruption of service - Settlement Tool - about 1 month ago
Disruption of service - ClaimsCORE & ClaimShop - about 1 month ago
Disruption of service - Repair & Valuation - about 1 month ago
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