Outage in Scalepoint

Disruption of service - CORE & HUB

Resolved Major
September 25, 2025 - Started 20 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Some of our users are experiencing issues accessing CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint All (Entire system affected) Scalepoint EDI Subrogation (ECO add-on) Scalepoint Automation Engine Scalepoint Communication Scalepoint CPR integration (ECO add-on) Scalepoint Work Management Scalepoint File & Log Management
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 09/25/2025 06:10AM

This incident has been resolved.

INVESTIGATING 20 days ago - at 09/25/2025 05:59AM

We are still investigating the issue at the highest priority.

INVESTIGATING 20 days ago - at 09/25/2025 05:22AM

We are continuing to investigate this issue.

INVESTIGATING 20 days ago - at 09/25/2025 05:15AM

Some of our users are experiencing issues accessing CORE & HUB system.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

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