Outage in Scalepoint

We are currently experiencing degraded performance on Submit Repair Offer

Resolved Minor
September 19, 2024 - Started about 1 year ago - Lasted about 21 hours
Official incident page

Incident Report

What does this mean? Service Partners might be experiencing slower performance and inaccessibility, when attempting to submit repair offers. The issue seems to pertain to certain catalogues, so it may not affect all claims. On affected claims, price list are unable to load correctly meaning the repair offer cannot be submitted currently. We will provide an update to this specific issue as soon as we have additional information/the issue has been resolved.
Components affected
Scalepoint Catalogue Designer
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/20/2024 05:51AM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 09/19/2024 11:25AM

We are still investigating the issue.

INVESTIGATING about 1 year ago - at 09/19/2024 09:08AM

What does this mean?
Service Partners might be experiencing slower performance and inaccessibility, when attempting to submit repair offers. The issue seems to pertain to certain catalogues, so it may not affect all claims. On affected claims, price list are unable to load correctly meaning the repair offer cannot be submitted currently.

We will provide an update to this specific issue as soon as we have additional information/the issue has been resolved.

Latest Scalepoint outages

Disruption of service - Shop - 17 days ago
Disruption of service - HUB Health - 18 days ago
Disruption of service - HUB Health - 22 days ago
Disruption of service - CORE & HUB - 22 days ago
Degraded performance - CORE & HUB - about 1 month ago

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