Outage in Scalepoint

Columns are not sorting correctly on UI

Resolved Minor
September 26, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We have identified an issue with columns on claim indexes when sorting in ascending or descending order is not working correctly. Search functionality is still working and claims can be accessed without issue. We are investigating the issue with columns.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/26/2024 01:11PM

We have identified the issue and will be closing the bug when able. We apologise for any inconvenice this issue may have brought.

No further updates on this incident is expected and CORE and HUB systems run as expected.

IDENTIFIED 3 months ago - at 09/26/2024 08:47AM

We are currently finalizing a solution and anticipate a release by this evening, barring any unforeseen issues.

The operational performance of the CORE & HUB system remains stable and is functioning at normal capacity. We regret any inconvenience users may have encountered with column sorting today and appreciate your understanding.

IDENTIFIED 3 months ago - at 09/26/2024 06:32AM

The issue has been identified and we are working towards a fix.

INVESTIGATING 3 months ago - at 09/26/2024 05:54AM

We have identified an issue with columns on claim indexes when sorting in ascending or descending order is not working correctly.

Search functionality is still working and claims can be accessed without issue.

We are investigating the issue with columns.

Latest Scalepoint outages

Test samples are not working - about 2 months ago
CORE & HUB is inaccessible - about 2 months ago

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