Outage in Scalepoint

Some users are experiencing "blank page" when accessing Message tab

Resolved Major
October 10, 2024 - Started 5 months ago - Lasted about 6 hours
Official incident page

Need to monitor Scalepoint outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Scalepoint, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating why some users are presented with a blank page, when accessing the message tab, on some claims. We will keep you updated here, and provide you with an updated status at 12 the latest.
Components affected
Scalepoint Communication
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 10/10/2024 01:24PM

This incident has been resolved.

IDENTIFIED 5 months ago - at 10/10/2024 11:25AM

We have found the issue and are currently testing the fix.
We will continue to keep you updated and provide you with a new status updates.

Thanks for your patience!

IDENTIFIED 5 months ago - at 10/10/2024 07:47AM

The issue has been identified and we are currently working on a fix

INVESTIGATING 5 months ago - at 10/10/2024 07:18AM

We are currently investigating why some users are presented with a blank page, when accessing the message tab, on some claims.

We will keep you updated here, and provide you with an updated status at 12 the latest.

Stop chasing third-party outages across multiple status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3846 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook