Outage in Scalepoint

CORE & HUB is inaccessible

Resolved Major
October 26, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing issues with access to CORE & HUB system. What does this mean? Users of the CORE & HUB system are unable to access the system and complete work. Instead errors or timeouts are experiencing by all users. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/26/2024 02:36PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/26/2024 01:30PM

A fix has been implemented and we are monitoring results.

IDENTIFIED about 2 months ago - at 10/26/2024 01:21PM

The issue has been identified and we are working to implement fix.

INVESTIGATING about 2 months ago - at 10/26/2024 12:51PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/26/2024 11:59AM

Issue is not directly related to CORE & HUB, but is related to communication modules. We are continueing investigation.

INVESTIGATING about 2 months ago - at 10/26/2024 11:45AM

We are currently experiencing issues with access to CORE & HUB system.

What does this mean?
Users of the CORE & HUB system are unable to access the system and complete work. Instead errors or timeouts are experiencing by all users.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

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