Outage in Scalepoint

Unable to Send to Repair & Valuation

Resolved Minor
October 29, 2024 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Current Status: We are currently experiencing an issue preventing ClaimHandlers from sending anything to Repair & Valuation services specifically for opticians. What does this mean? ClaimHandlers are currently unable to send claims for repair or valuation to opticians. Our team are investigating the issue with highest priority. We will provide further updates as soon as we have additional information or at latest 2 o'clock.
Components affected
Scalepoint Repair & Valuation
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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/29/2024 12:19PM

This incident has been resolved.

MONITORING 12 months ago - at 10/29/2024 11:25AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 10/29/2024 11:17AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 months ago - at 10/29/2024 10:58AM

Current Status:
We are currently experiencing an issue preventing ClaimHandlers from sending anything to Repair & Valuation services specifically for opticians.

What does this mean?
ClaimHandlers are currently unable to send claims for repair or valuation to opticians.
Our team are investigating the issue with highest priority. We will provide further updates as soon as we have additional information or at latest 2 o'clock.

Latest Scalepoint outages

Disruption of service - Shop - 17 days ago
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Disruption of service - CORE & HUB - 22 days ago
Degraded performance - CORE & HUB - about 1 month ago

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