Outage in Scalepoint

We are experiencing issues with Loss registration module(s)

Resolved Major
January 29, 2025 - Started 9 months ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently experiencing an issues with Self-service.  The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.
Components affected
Scalepoint Loss Registration
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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/30/2025 07:08AM

The incident has been resolved. We will reach out to affected tenants with list of affected claims.

We apologise for the inconvenice this incident has brought and wish you all a good day.

MONITORING 9 months ago - at 01/29/2025 05:40PM

The error which caused the incident has been identified and resolved.

A series of claims have been impacted by incorrect data and we are working towards resolving these.

MONITORING 9 months ago - at 01/29/2025 02:59PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 01/29/2025 02:54PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 01/29/2025 02:19PM

We are currently experiencing an issues with Self-service. 

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.

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