Outage in Scalepoint

Degraded performance in Settlement

Resolved Minor
February 06, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing issues with degraded performance in Settlement.  What does this mean? Claimhandlers are unable to complete work in Settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/06/2025 10:30AM

This incident has been resolved.

MONITORING about 1 month ago - at 02/06/2025 07:50AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 02/06/2025 07:12AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 02/06/2025 07:07AM

We are currently experiencing issues with degraded performance in Settlement. 

What does this mean?
Claimhandlers are unable to complete work in Settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.

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